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# I keep receiving failed payment notifications from CopeCart

If you are receiving emails about failed payment attempts from CopeCart, here's what to do:

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### If your payments are up to date

If you have already made all your payments and there is **no money outstanding**, you can safely **disregard** these email notifications. They are sent automatically by CopeCart's system and do not necessarily mean there is a problem with your account.

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### If you do have overdue payments

If you have outstanding payments, please take the following steps:

1. **Contact your onboarding team member** — Reach out to the person who onboarded you into the program. They will be able to assist you with updating your payment details or resolving the issue.
2. **Email our support team** — If you're unsure who onboarded you, send an email to [support@niklaspedde.com](mailto:support@niklaspedde.com) and we will help.

|| Please note: Payment plans are a commitment to the full program fee. Outstanding payments must be resolved to maintain access to your program. See [Can I cancel my payment plan?](https://help.niklaspedde.com/en/article/can-i-cancel-my-payment-plan-1inrfy1/) for more details.