> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.niklaspedde.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My account was shut down, what can I do?

If your account has been shut down or your programs are no longer showing in your library, don't worry — in most cases this can be resolved quickly.

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### Common reasons

* **Missed or failed payment** — This is the most common reason. If you are on a payment plan, a failed instalment can result in your account being temporarily suspended.
* **Technical issue** — Occasionally, a system error can cause your access to be interrupted. This is usually resolved within a short time.

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### What you should do

1. **Check your email** — Look for any notifications from CopeCart about failed payment attempts.
2. **Contact our support team** — If your payments are up to date or you believe this is a technical issue, please reach out to us and we will get your access restored.

|| Please email us at [support@niklaspedde.com](mailto:support@niklaspedde.com) with the email address linked to your account so we can locate you quickly.

We aim to respond within **1–2 working days**.