Articles on: General

I purchased your program but did not get access yet, what can I do?

In rare cases, it can happen that your account has not been created automatically after your purchase. Here's what to check:

Verify your payment — Make sure the payment actually went through. For bank wire or invoice payments, this can take 2–3 business days.
Check your email inbox — Look for an email from Niklas Pedde containing your login details. Also check your spam/junk folder.
Use the correct email — Your login email is the same email address you used to make the purchase.
Wait a moment — Sometimes the delivery email can take a few minutes to arrive.

The email with your login details is sent to the email address you used to purchase. This is also your login email for app.niklaspedde.com.

If you have confirmed that the payment went through and you still haven't received your login details, please contact our support team:

Please include the email address you used for the purchase so we can locate your account quickly.

Updated on: 17/04/2026

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