How can I reach out to the customer support?
We are here to help! You can reach our support team through the following channels: 1. Help Desk (FAQs) Before reaching out, check if your question is already answered in our help desk. Browse the categories or use the search bar at the top of this page. 2. Email Send us an email at support@niklaspedde.com and we will get back to you within 1–2 working days. To help us assist you faster, please include: The email address linked to youSome readersI purchased your program but did not get access yet, what can I do?
In rare cases, it can happen that your account has not been created automatically after your purchase. Here's what to check: Step-by-step troubleshooting Verify your payment — Make sure the payment actually went through. For bank wire or invoice payments, this can take 2–3 business days. Check your email inbox — Look for an email from Niklas Pedde containing your login details. Also check your spam/junk folder. Use the correct email — Your login email is tFew readersWhere can I write a review/feedback?
We love hearing from our students! There are several ways to share your feedback, results, or testimonials: Trustpilot review Leave a public review on our Trustpilot page: Write a review on Trustpilot Send feedback directly You can send us your feedback via email at support@niklaspedde.com. We welcome: Screenshots of your results and accomplishments Testimonial videos sharingFew readersI keep receiving failed payment notifications from CopeCart
If you are receiving emails about failed payment attempts from CopeCart, here's what to do: If your payments are up to date If you have already made all your payments and there is no money outstanding, you can safely disregard these email notifications. They are sent automatically by CopeCart's system and do not necessarily mean there is a problem with your account. If you do have overdue payments If you have outstanding payments, please take the following steps: 1Few readersWhat products and programs are available?
Overview of Instagram University 4.0, Elite Mentoring, add-ons, and the affiliate programFew readersCan I cancel my payment plan?
No — payment plans for our mentoring products cannot be cancelled. Why can't I cancel? Your payment plan is not a monthly subscription and does not function as a pay-as-you-go membership. It is a split-payment arrangement for the full program commitment. This means the total amount is divided into instalments for your convenience, but the full amount is due regardless. Because of this, we are unable to cancel any remaining payments on your account. Important toFew readersI want to book an application call but there are no slots available
If there are currently no slots available to book an application call, it means that we have reached capacity for our mentoring programme at this time. What happens next? You will automatically be placed on our waitlist. If spots become available in the future, we will personally reach out to you. There is no need to keep checking back — we will contact you directly. In the meantime While you wait, feel free to explore our other products and resources: BrowsFew readersCan I get a refund?
Our refund policy depends on which product you have purchased. Instagram University 4.0 (Introductory Course) We offer a 60-day money-back guarantee for Instagram University 4.0. To request a refund: Send an email to support@niklaspedde.com Include proof of purchase and the email address associated with your account We will process your request and issue the refundFew readersI have an issue with my SMSuite Account
SMSuite is a separate platform with its own dedicated support team. For any issues related to your SMSuite account — including login problems, billing, or technical questions — please contact the SMSuite support team directly: support@smsuite.io The SMSuite team will be able to assist you much faster than we can, as they have direct access to your SMSuite account details.Few readers